Search  
My Account Support
View Cart Checkout
0 item(s)
PRODUCT SELECTOR
HomeSoftwareDVDAudioBooksOnline Services
 Customer Service
Home > Customer Service > Terms and Conditions

Pass is all you will ever need to Pass your police Sergeants exam and/or police Inspectors exam!

Terms and Conditions

Last Updated 13/9/06 - Significant Changes Are Marked In Red

Our Website page:

http://www.detail-technologies.co.uk/services/terms.asp

(the page below) will contain the latest version of our Terms and Conditions. If you are reading this from a printed page then please refer to the above page as those Terms and Conditions supersede those on this printed page.

Our Terms and Conditions section is split under section headings.

To view a certain section click on the appropriate header from the list below

General

Cancelling Your Order

Delivery

Payment

Usage

Dongle

Product Description

Pass Guarantee

Legal

Final Points

General

A contract is formed with Detail Technologies Ltd as soon as the order is placed either via our website, via the telephone or the moment we receive your faxed order, or cheque, if you order via post.

The contract is an agreement to all our Terms and Conditions (below), our Sales and Return Policy and our Privacy Policy and it sets the conditions imposed by Detail Technologies Ltd.

The contract is made in the English language.

This contract cannot be transferred or sublicensed.

Return to top of the page

 

Cancelling Your Order

Right to cancel - view our Sales and Return Policy for the key points or read below for full information.

Our Sales and Returns Policy does not affect your Statutory Rights. For more information about your Statutory Rights go to the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/index.html

All goods can be returned within 7 working days of receiving them, if they are unsealed, for a full refund.

The only time we can accept the return of unsealed goods is if they are faulty.

Any goods returned to us, under the right to cancel must be paid for at the customers own cost.

In order to send your order back to us, under the right to cancel, you must contact us to inform us, so that you can be issued with a Detail Returns Number (DRN). When you send the product back to us you must clearly mark the Detail Returns Number (DRN) on the packaging. We cannot accept liability for any returns sent without a Detail Returns Number (DRN). If an item is returned to us without a Detail Returns Number (DRN) then it is at the discretion of Detail Technologies Ltd as to whether we accept the returned item or request that the item be returned back to the sender.

Return to top of the page

 

(a) Computer Software

Computer Software is classified under the exempted categories of the Distance Selling Regulations. Therefore all our Computer Software products cannot be returned for a refund if they are unsealed and not faulty, registered, or if the right to cancel is not made within 7 working days of you receiving your order.

If the product has not been unsealed, is unregistered and if the right to cancel is made within 7 days of receiving the order then a full refund can be obtained.

The software products operate in Trial Mode for 7 days and they need to be registered within 7 days of being installed onto your computer, or they will not be accessible after the 7 days, until they are registered. Therefore please be advised that once you unseal and register any of our software products you are no longer entitled to return them for a refund.

(b) DVD and Audio

Audio and DVD products cannot be returned for a refund under the right to cancel once they have been received and unsealed, unless they are faulty.

If these products have not been unsealed then they can be returned within 7 working days of receiving them.

Return to top of the page

 

(c) Books

MCQ Books and Blackstone Manuals can be returned under the right to cancel within 7 working days of receiving them.

(d) Online Services

For our ONLINE services because the service starts immediately from when the order is placed these services cannot be cancelled once they have been activated. For this reason you are encouraged to use the free 'Trial Account' prior to purchasing.

Delivery Costs for Returned Products

Any goods returned to us, under the right to cancel that are not damaged, not defective or have not been sent in error, must be paid for at the customers own cost.

Return to top of the page

 

Returning Damaged or Defective Products

If you have received a damaged or defective product we will provide you with a free post address to send the product back to us.

You need to contact us to get a Detail Returns Number (DRN) before returning a damaged or defective item and in order to get our free post address.

As soon as the damaged or defective item is received by us, we will send you a replacement straight away, unless we are awaiting stock. If we are awaiting stock the replacement will be sent as soon as the stock is received.

No Detail Returns Number (DRN) will be issued after the date of the National Examination, for which the product was purchased, has passed.

Refunds

All refunds will be made within 30 days of the date of cancellation, when a DRN is issued, and when Detail Technologies have received the goods back and are happy with the condition of the returned items. Should any items be returned in a condition that renders them un-saleable then no refund will be issued.

Once a disc has been registered no refunds are available under any circumstances.

Where a pre-order disc is registered for the current year and a 'next year' disc is provided free of charge, no refunds are provided once the pre-order disc is registered and the 'next year' disc is not activated.

Return to top of the page

Delivery

All Computer Software, Audio and DVD products are dispatched via first class Royal Mail. All orders received by 15:00 are generally dispatched the same day. All orders will be delivered within 3 working days (excluding Bank Holidays) unless otherwise stated. Normally you will receive your order the next working day.

Blackstone Manuals will be delivered within 5 working days of the order received date. The reason for this delivery time is that we only keep limited stock of this item.

Blackstone Manuals are sent via courier and must be signed for upon delivery. Because of this if no-one is at the address to sign for them a card will be left by our courier asking for you to contact them to arrange re-delivery. You must arrange re-delivery, with the courier directly, within 3 days or the books will be returned to us and we will either charge you a re-delivery charge of £5 or refund your order minus the £5 original delivery charge, that is included in the price of the manuals.

We are unable to deliver Blackstone Manuals to the Isle of Wight, the Isle of Man, Northern & the Republic of Ireland.

Return to top of the page

Payment

We allow goods to be paid for via a 0% monthly instalment payment plan, in order to allow the payment for the goods to be spread over a period of time (payments are £25 a month with the final balance of up to £49.99 collected in the final month of the plan). Please note if your purchase includes the Blackstone Police Manuals the initial payment will be £50 not £25, with the following payments being £25 a month and the final balance, of up to £49.99, collected in the final month of the plan.

If you pay for your goods in this way Detail Technologies Ltd will still own any goods you receive until your final payment for those products or services has been paid.

Please ensure if you are paying in this way that the payment card you use does not expire before the end of your payment plan. If the card expires before the end of the plan we will not be able to fulfil your order until we have received alternative payment card details from you, that are valid for the length of the plan.

All payments required under the monthly instalment payment plan must be made as set-out on the monthly instalment payment plan you will receive with your order.

Return to top of the page

 

Any late payments will be subject to late payment charges.

If we have been unable to take a payment on the payment due date we will attempt to contact you via telephone. If we cannot contact you via telephone we will either leave an answer phone message or we will send you a letter. We will then give you a 7 day waiting period in order for us to receive the payment. If the payment is still not received within the 7 days after the payment due date the late payment charge will be issued.

The late payment charge is £12, this is charged if the payment is not received on the payment due date or within the 7 day waiting period thereafter. Also the late payment charge of £12 will charged every thirty days until the debt is settled. Failure at any point to honour your monthly instalment payment plan will cause Detail Technologies Ltd to recover the full amount which is owed to us at that juncture. For example should £114.99 be owing on your monthly instalment payment plan, if we have been unable to take the £25.00 payment that is due, then we will seek to recover the £114.99 plus the late payment charges immediately.

A debt will be classified as an unrecoverable debt when the payment has been outstanding for over 30 days, or when we have been unable to take the  monthly instalment payment that was due on the payment date, on two or more occasions, where the payment was not received within the 7 day waiting period given after the payment due date.

Any unrecoverable debts will be liable to be referred to the officers' Professional Standards Department within their Police Force, under Regulation 1 (Honesty and Integrity) & Regulation 12 (General Conduct) of the Police (Conduct) Regulations 2004, and to a Debt Collection Agency for collection.

Return to top of the page

Usage

Our PASS products may only be used by one user on one machine at any one time. Failure to comply with this term may result in criminal proceedings being taken under copyright and piracy laws.

The PASS program can be transferred from one machine onto another, between as many machines as required, and it can be transferred back and forth however many times you require.

If you have a problem with the machine that the PASS program is registered on resulting in you no longer being able to access the program to transfer it onto another machine, such as your hard disc becoming unusable, this will result in you needing to re-licence the software on another machine.

You will also need to re-licence the software should you buy a new machine, if you can no longer access the old machine. If you can access the old machine you can transfer the program from the one machine to the other. To view details of how to transfer your program click here.

Re-Licensing requires you receiving a new set of unlock codes for your program. Due to security issues, the only way these codes can be obtained is if we receive a hand signed document from you, either by fax or post, no other form of communication (such as email) is acceptable. The form that you need to complete and send to us can be downloaded here . Our fax number to use to send these requests is 01443 674472 .

Please note that during re-registration we will not re-register an older version of PASS. If you have an older version of PASS and need to re-register you will be required to upgrade to the latest version of PASS. If you have already purchased a PASS Guarantee and have complied with the terms and conditions of the PASS Guarantee then this upgrade will be free. If you have not purchased a PASS Guarantee, or if you have purchased a PASS Guarantee but it has become invalid due to you not complying with the Terms and Conditions of the PASS Guarantee then you will be charged at our standard upgrade price.

Please note that these re-registration Terms and Conditions are not confined to the year edition of PASS as they relate to the version of the program itself. Therefore, for example, if PASS 2007 Version 7 (V7) was released in September 2006 and in December 2006 PASS 2007 Version 8 (V8) was released then PASS V7 would not be re-registered by Detail Technologies Ltd. This would require all PASS 2007 V7 customers to upgrade to PASS 2007 V8.

Return to top of the page

The Licence Agreement outlined during the installation of your software product must be fully complied with, in addition to our Terms and Conditions. To view the licence agreement click here

The PASS Technical Support Contract expires the moment after the examination for which that product was purchased.

Free Technical Support is given for seven days after receiving your product (excluding weekends and Bank Holidays) by telephoning us on 0870 800 2 999.

Any additional Technical Support will be charged for, and can be obtained by using our premium rate telephone number on 0905 511 0052. Please note that this service costs 60p a minute, unless you have purchased a PASS Guarantee, or unless you decide to purchase a PASS Guarantee at that juncture.

A PASS Guarantee can be purchased for any software product, either initially when the product is purchased, or at any time within 1 calendar month after the product was originally purchased.

With the PASS Guarantee you are entitled to free Technical Support for the life span of your PASS Guarantee, by contacting us on 0870 800 2 999 (please note that calls to this number are charged at local rate).

If you contact our main office number of 0870 800 2 999 requesting technical support after your free seven days, if you have not purchased a PASS Guarantee, you will be told to re-contact us on 0905 511 0052.

Return to top of the page

 

You are not permitted, unless you have prior written authorisation from us on Detail Technologies Ltd headed paper, to reproduce, copy, rent, lease, allow third party usage, sub-licence, loan, re-sell or extract any of our software or individual Questions and Answers. Gold PASS users who have the ability to print the Questions and Answers, from the program, for use away from their machine must only use those Questions and Answers for their sole use, these documents cannot be passed on to, or viewed, by any other party without prior approval from Detail Technologies Ltd.

The only technical requirements for PASS is that PASS needs at least 128MB RAM on the computer that it is to be installed on and the program requires your machine to have a USB Port. The PASS CD-ROM will not be able to be returned because it cannot be used due to insufficient memory or because it does not have a USB port fitted, if the product has been unsealed, registered, or if the right to cancel is not made within 7 working days of receiving the order.

The PASS CD-ROM is not compatible with Apple Macintosh® machines. Apple Macintosh® users please look at our alternative PASSONLINE product, which is exactly the same as the PASS CD-ROM, under our online services menu.

Return to top of the page

Dongle

If you lose or damage the dongle supplied with your software product you will therefore not be able to use the product until you purchase a new dongle from us.

The cost of purchasing a new dongle is £20.

(a) Online Services

We will ensure that the online services are available all of the time, excluding periods where scheduled maintenance is necessary and is being carried out, or when unforeseeable and unavoidable disruptions to the service have occurred.

Return to top of the page

Product Description

Product packaging supplied may differ to that displayed under the product information pages.

Return to top of the page

PASS Guarantee

Our standard Terms and Conditions are amended by the PASS GUARANTEE terms and conditions below, if you choose to purchase a PASS GUARANTEE with your software product. If you do not comply to the PASS GUARANTEE terms and conditions, as well as the terms and conditions outlined above, this will invalidate your PASS GUARANTEE.

The PASS GUARANTEE terms and conditions are:

(a)you must complete and ensure we receive (either electronically or via post) PART 1 of the PASS GUARANTEE and Questionnaire within one month after the date of your purchase of the PASS Guarantee

(b)you must complete and ensure we receive (either electronically or via post) PART 2 of the PASS GUARANTEE and Questionnaire within 1 week of the date that you sit your examination

(c)you must complete and ensure we receive (either electronically or via post) PART 3 of the PASS GUARANTEE and Questionnaire within 1 week of receipt of your national examination results

(d)you must ensure we receive (either electronically or via post) a copy of your fail certificate

(e)you must sit your next eligible exam

Return to top of the page

 

If you fail to complete any of the above PASS GUARANTEE terms and conditions (points (a) -(e)) this will invalidate your PASS GUARANTEE.

Provided that you adhere to all the conditions as set out above we will continue to provide you with support and updates free of charge until you pass the examination that you purchased the PASS Guarantee for.

• Please note that the free updates only apply to any software products that you have purchased, they do not apply to any Book or Audio products.

To be provided with a copy of next years PASS free of charge, under the PASS Guarantee scheme, we require a copy of your examination failure notification and a signed letter from you detailing your intention to re-sit the examination at the next available opportunity.

Due to security issues, the only way the software can be obtained is if we receive a hand signed document from you, either by fax or post, no other form of communication (such as email) is acceptable. The form that you need to complete and send to us can be downloaded here. Our fax number to use to send these requests is 01443 674472.

With the PASS Guarantee you will also be entitled to free Technical Support, via our telephone number of 0870 800 2 999 (please note that calls to this number are charged at local rate), instead of having to pay 60p per minute, after the initial 7 days, as is the case without purchasing the PASS Guarantee.

• A PASS Guarantee can only be purchased for a software or online services pack, or a PASS/PASSONLINE & MCQ Books product. The PASS Guarantee can either be purchased initially when the product is purchased, or at any time within 1 calendar month after the product was originally purchased.

The terms and conditions are exactly the same for PASS Guarantee customers who purchase the PASS Guarantee up to 1 calendar month after they have purchased their software product.

• If your PASS Guarantee is invalidated by you failing to adhear to the terms and conditions outlined above you will have to pay our standard upgrade prices for any updates to your product.

Return to top of the page

Legal

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Detail Technologies Ltd, or are used with the permission from the copyright owners, and is protected by copyright, trade marks, database and other intellectual property rights. All rights are reserved. You may not extract, copy, modify and/or reutilise parts of the contents of the website and/or publish your own database that features substantial parts of this website without Detail Technologies Ltd express written consent.

You are given licence to view this website but not to download, or modify it, or any portion of it. You are not permitted to resale or use in a commercial manner any of this website or its contents; or collect and use any product listings, descriptions, or prices; or any derivative use of this website or its contents; or any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

We reserve the right to remove any derogatory remarks which may be entered into any of our databases.

Our prices include VAT and our VAT Registration Number is 762258618

Return to top of the page

 

Our products have undergone rigorous testing and we are satisfied that the quality of the products are 'fit for purpose'. However Detail Technologies Ltd accept no legal responsibility or liability in relation to inaccuracies in the information contained within their products, or via our website. We make no claim that our website is free from viruses or other harmful computer code nor that the website service will be uninterrupted and error free. Detail Technologies Ltd or any of its employees will accept no liability for any direct/ indirect, or consequential damages/or loses, incurred either as a result of using our website or any of our products, (this includes the use of our Dongle and the removal of any anti virus or firewall programs due to compatibility problems) where we have fulfilled our obligations under U. K. law, under the Sale of Goods Act and the Distance Selling Regulations. We also accept no responsibility or liability due to the content or actions of any company that is linked from our website.

Return to top of the page

Final Points

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Detail Technologies Ltd ignores this, Detail Technologies Ltd will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Detail Technologies Ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

We may update these Terms and Conditions from time to time and any changes will be notified clearly at the top of this screen.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts in Wales.

Return to top of the page

 

These Terms and Conditions will be printed on the rear of the invoice you received with your order.

You can contact us if you have a complaint (all complaints must be made in writing to the below address) or for any other reason by writing to us at:

Detail Technologies Ltd

PO BOX 43

Porth

CF39 8WR

Or via our other contact details below:

Telephone Number: 0870 800 2999

Fax: 01443 674472

email: support@detail-technologies.co.uk

© 2000-2011 Detail Technologies Ltd. All rights reserved. Detail Technologies Ltd logos are trademark or registered trademark of Detail Technologies Ltd. Other marks are the properties of their respective owners. Apple and Apple Macintosh are the trademarks or registered trademarks of Apple Inc. Microsoft and Microsoft Windows are the trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.

*The police exam questions contained within both Pass and Pass Online are fully in line with the Centrex Ospre® syllabus and the current Blackstones Manuals. They can be used for any of the police Ospre® Pt 1 exams and also the National Investigators Exam.*

 

Return to top of the page

Site Last Updated 19 February 2018
© Copyright Detail Technologies Ltd.