Pass is all you will ever need to Pass your police   Sergeants exam and/or police Inspectors exam!

Product Support Centre

Welcome to your support centre.

If you are experiencing a problem with your product please view the options on the left hand side of this screen.

Our Frequently Asked Questions are very comprehensive and cover all the known problems we have encountered.

If you have a Technical problem you should view the Frequently Asked Questions section first, to see if you can find the answer to your problem. Our Frequently Asked Questions are very comprehensive and cover all the known problems we have encountered.

If you can't find the answer to your question under the Frequently Asked Questions section then you should view the Technical Support section for further guidance.

If your problem or query is due to a particular question then you should go to the Legal Support section or if it is due to a piece of legislation you should go to the Law Update section.

What We Will Do For You

We will provide you with Technical and Legal Support for the lifespan of your product (as set-out in our Terms and Conditions). However please note that the Technical Support is only FREE for 7 days, it is then charged for, at 60p per minute via our premium rate telephone number. FREE Technical Support is given if you have a PASS Guarantee, for the length of the PASS Guarantee.

We will endeavour to respond to all questions made via email within 24hrs and we aim to rectify any problems as soon as we can, usually within 24-48hrs.

We also have a great new feature (to the left of this text) called LIVE SUPPORT. Live Support allows you to instantly contact one of our members of staff, via an instant message, to receive an instant reply to your question.

Please note that Legal Support or Question Queries will not be able to be answered immediately via this service.

Without your package I would have never passed. This was my second attempt having previously used "****" (name of company removed). I spent the same time using both packages. I passed with yours which is a credit for you. Your help desk was also brilliant. This was meant to be a short note, but THANK YOU. - Yakub Ismail (passed his Sgt's exam using PASS)

To see some more comments from our previous customers click here

The police exam questions contained within all of our products are fully in line with the Centrex Ospre® syllabus and the current Blackstones Manuals. They can be used for any of the police Ospre® Pt 1 exams and also the National Investigators Exam.